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Visits to NHS Services

Visiting is one of the core functions of the Community Health Councils and provides us with essential information on the care patients receive, and the quality of the wards, clinics and other settings where that care is delivered.


Community Health Councils have always had a statutory right to visit hospitals and clinics, and have authority to include primary care establishments where NHS services are delivered.  This involves GP practices, dental surgeries, opticians, pharmacists and nursing homes.


In addition to the scheduled monitoring visits, a group of members can be called on at short notice to make an early response visit which may have resulted from concerns received about aspects of treatment, care or the environment.


Consistency, efficiency and sensitivity are important factors when carrying out monitoring visits and members must undertake training and receive any guidance required to assist them in this capacity.


Monitoring and scrutiny visit reports and Cwm Taf Morgannwg University Health Board/ GP Practice response
CHC Monitoring and Scrutiny activity 2019-2020
CHC Monitoring and Scrutiny activity 2020-21

If you would like a copy of any of the reports noted on the website, please contact the CHC office where a member of staff will be happy to help.

Are there any NHS services eg hospitals, departments or GP’s in the Merthyr Tydfil, Rhondda Cynon Taf or Bridgend area that you would like us to visit?  If so, let us know

NB - Due to the coronavirus pandemic and changes in working practices, visiting is currently not being undertaken as part of our Monitoring and Scrutiny function.



Cwm Taf Morgannwg, Community Health Council, Ty Antur, Navigation Park, Abercynon, CF45 4SN

Phone:01443 405830 


Cwm Taf Morgannwg Community Health Council welcomes correspondence in Welsh, and that corresponding in Welsh will not lead to delay